Shipping Policies

What is the delivery time for my product?
Delivery will be made within a maximum of 7 business days. (does not include Saturdays, Sundays, and holidays)

Tracking code dispatch time:

Once your payment is posted, you will receive the tracking code via WhatsApp or email within 3 business days. (does not include Saturdays, Sundays, and holidays)

Product dispatch time:
We dispatch your product within 2 business days or on the same day, depending on the time.

What are the shipping methods for products?
1) PAC - Economy Shipping. Delivery time varies according to the shipping location and destination of the shipment.

2) SEDEX - Express Shipping. Delivery time varies according to the shipping location and destination of the shipment.

3) TotalExpress - Delivery time varies according to the shipping location and destination of the shipment.

How can I get Free Shipping?
The free shipping condition will be available for specific promotions that will be advertised and highlighted on the website.

I still haven't received my order, what should I do?
If, after the delivery period (informed in your orders area and via emails), the consumer has not received their order(s), they should contact the Customer Service Center via WhatsApp: 17 99745-4451 or email: vendradermcontato@gmail.com.

Useful information
Our deliveries are made from Monday to Friday, from 8 am to 5 pm, except on local and national holidays.

Upon receiving your merchandise, check if the package is open or damaged. If the package is in order, open it and check if you received the product you ordered. Also check if any accessory or item from your order is missing.

We do not deliver to an address different from the one defined by the customer at the time of placing the order, such as neighbors, for example. The following are authorized to receive merchandise: doormen, receptionists, secretaries, family members, provided they sign the delivery protocol and present identification.